Shipping Policy

Shipping is available for most countries around the world.

Due to domestic shipping regulations, including (but not limited to): Afghanistan, China (Mainland), Cuba, Iran, Iraq, Libya, North Korea, Pakistan, Sudan, Syria.

We reserve the right to cancel any order that contains a shipping address within a country to which we do not ship.

We don't deliver APO/FPO addresses.

SHIPPING AND DELIVERY TIMES

It takes between 1-7 business days to prepare items prior to shipping.

We have a fully automated warehouse and as such, orders cannot be cancelled after they have been placed.

Processing may take longer during busy times of the year (e.g. Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

DELIVERY TIME

Parcels sent to the USA usually arrive in 12-20 business days (excluding weekends/holidays), 15-45 business days for Canada and Europe, 15-45 business days for Australia and New Zealand, 30-60 business days to Mexico, Central America, South America and other countries. 

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. Deliveries may take up to 9 weeks for some locations.

For orders placed between 1/20 - 2/10, please allow up to 5-8 weeks for US delivery, 6-9 weeks for the rest of the world due to high demand.

Orders will cannot be cancelled after a confirmation email has been sent to the customer. 

If you plan to give one of our items as a holiday/birthday gift, please buy the item a month ahead of time to ensure it arrives on time.

Free Shipping : This shipping method may or may not be trackable.

First Class Mail International (Only for US) This method of shipping is faster than free shipping and trackable. 

Please note that the tracking information might not be updated in time and some package are only tracked up until the point that they leave the home country.

ORDERING MULTIPLE ITEMS

Many people who order multiple items from our store, will have those items fulfilled by multiple warehouses and will most likely get those items in separately mailed packages.

This is due to logistical reasons, where items may not all be in the same warehouse or city. Packages may or may not have a tracking number. Most of the time, these packages will arrive on different days, sometimes a few days apart, or even a couple weeks apart.

CUSTOMS, DUTIES AND TAXES

Some orders may incur a customs or import duty charge. IWISB does not have any control over these charges and we are unable to advise you as to what they will be. For further information, please contact your local customs office. IWISB cannot be held responsible for any loss of funds as a result of this occurrence.

Please make certain this is correct before completing your purchase. We are unable to make any changes to your order once the order has been processed for delivery.

Please be advised that the Argentinian Government has set the limitation on shopping from foreign online shopping website which is Maximum 2 times every year per person. In addition, if the total amount exceeds $25 of one year, the exceeding amount shall be levied taxes as 50% in compliance with statutory tariff.

If you have any other questions, please send them to us via the CONTACT page - we'd love to hear from you!

Please click here to see our Returns Policy.

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